A yellow and black race car on the Esplanade Bridge at night, with Marina Bay Sands and its reflection across the water behind it
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An aspiring analyst in motorsport

vessels in one database
1,000+
resolution accuracy
95%+
est. digital assets protected
USD 250k
delivery loads a week
20

I’m Eugene, an aspiring analyst in the realm of motorsport, with an interest in the entire path from a messy dataset to a useful decision.

I’m not a Formula 1 analyst yet, and I won’t pretend to be. What I have done since 2020 is the job underneath it: take a system that’s supposed to be working, find where it’s losing time or money, and prove it with the data.

At 5CA that meant lining up backend databases, behavioural logs, timestamps and geolocation until a fraudulent claim had nowhere left to stand. At SeaQuest it meant more than 1,000 vessels in one clean database, kept current every month. At Rectitude it means about 20 delivery loads a week, sequenced without direct supervision.

I hold AWS Cloud Practitioner and Google Project Management certifications, and I’ve trained in the basics of SQL and Python through AWS re/Start. I know they’re basics. The Pit Wall on this site takes a real qualifying lap apart, and that’s the work I’m building towards.

Eugene KamSingapore

Sepang International Circuit seen from a plane, its two long straights curling round the grandstands The 2012 Singapore Grand Prix at night from above, the lit circuit running past the Padang towards Marina Bay Sands
Sepang, near Kuala Lumpur, and the Marina Bay street circuit, Singapore.

The lap

Sector one, Kuala Lumpur

SeaQuest Intermediaries

Marine Insurance Data Administrator/Analyst, June 2020 to January 2022, Malaysia

vessels in one new database
1,000+

I pulled vessel records from an international pool of historical data into a new Excel database, so the firm could forecast insurability through a risk-averse lens, and I kept it current every month, region by region.

I also ran the flow of financial records, ensuring regulatory standard.

A container ship being worked through the night under floodlights and cranes

Sector two, under pressure

5CA

Customer Support Specialist, October 2023 to October 2024, Malaysia

surge in tickets, peak holiday season
10×
resolution accuracy
95%+
SLA compliance
98%+
first response, live chat
Under 1 min
first response, tickets
Under 4 hrs
faster responses for Mandarin-speaking users
20%
faster escalations
30%

Player support in English and Mandarin on a top-2 global gaming platform. Peak holiday season brought a 10× surge in tickets, and the numbers held.

The part I enjoy the most was the backend analysis part. All the cross-referencing backend databases, behavioural logs, timestamps and geolocation stopped fraudulent pay-outs and helped protect an estimated USD 250k in digital assets.

I also spotted recurring bugs and case patterns in Zendesk and Salesforce histories and escalated them with clear details, cutting escalation time by about 30%.

GameTester.gg, Lionbridge

Freelance game tester

Tested the gaming experience of shipped games and documented its defects.

Sector three, building

Papayen Ice Cream & Dessert

Operations & Growth Strategist, December 2024 to December 2025, Greater Kuala Lumpur

of daily sales revenue from the flagship
70%
of monthly revenue from returning customers
35%

On the founding R&D team I co-developed a proprietary ice cream base built around locally sourced, premium-grade bird’s nest, made for mainstream tastes and as a healthier dessert. It became the brand’s primary revenue driver.

I also handled customer feedback and complaints and turned them into menu improvements, and I diagnosed and fixed a recurring POS printing fault by aligning the front- and back-kitchen printer settings, so orders stayed accurate at peak hours.

VitalsOfficial

Startup launch

of launch inventory sold within two months
50%

Sold out half of the launch inventory within two months.

Rectitude Pte Ltd

Sales and Operations Coordinator, June 2026 to now, Singapore

delivery loads a week
20
retail outlets, one coordinator
4
active client accounts
10
average monthly sales supported
SGD 50,000

I’m the sole coordination point between the main office and four retail outlets across the island, managing procurement and distribution of pavements and cement, sourced locally and from a neighbouring country. Loads run inbound and outbound between two primary suppliers and multiple clients, sequenced without direct supervision.

Orders run through AutoCount, and the paperwork is audit-ready with clear authorisation trails, aligned to the reporting standards of a NASDAQ-listed company, and I unified item codes across the system so the inventory figures stayed accurate.

A Singapore taxi driving the street circuit at night, days before the 2008 race, catch fencing along the kerb

The spec

Eugene’s certifications, tools and languages
CertifiedAWS Certified Cloud Practitioner
Google Project Management: Specialization
TrainedSQL and Python basics, AWS re/Start
ToolsExcel databases, AutoCount, POS systems
DisciplinesProcurement, sales operations, data administration, investigations, project coordination
LanguagesEnglish, Mandarin, Malay and Cantonese
Currently inSingapore
SchooledMethodist Boys’ Secondary School, Kuala Lumpur

Box, box

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